【71-75】
A variety of tools is available to help the analyst to discover the users' true needs.These tools are grouped into three broad techniques that are based on the degree of change anticipated in the to-be system - Business process（71） is used when the basic business Requirements outlined in the system request focus on employing computer technology in some aspect of the business process. Two popular activities used in the technique are（72）. Business process（73）means that the basic business requirements target moderate changes to the organization' s operations. （74）are three popular activities in the technique. Business process （75）means changing the current way of doing business and making major changes to take advantage of new ideas and new technology.
【71】选项
（1.0分）
Aautomation
Bmodeling
Cimprovement
Dreengineering
【72】选项
（1.0分）
Aduration analysis and outcome analysis
Bproblem analysis and root cause analysis
Ctechnology analysis and activity elimination
Dactivity-based costing and informal benchmarking
【73】选项
（1.0分）
Aautomation
Bmodeling
Cimprovement
Dreengineering
【74】选项
（1.0分）
ADuration analysis, activity-based costing and informal benchmarking
BOutcome analysis, technology analysis and activity elimination
CProblem analysis, root cause analysis and critical path analysis
DCost-benefit analysis, schedule analysis and risk analysis
